What formats are accepted?

DOCX and DOC! This is so we can leave in-line comments. However, if you would like to use Google Docs, you can email us the sharable link or attach it to the 'Upload Here' section via a document. 

How can I contact you if I have questions or concerns?

Via email! We usually respond within 24-48 hours. Email: fontainepublications@gmail.com

What happens if I miss my appointment?

Due to high demand, we can only allow you to reschedule once with no penalty. However, if you miss the re-scheduled appointment WE DO NOT OFFER REFUNDS. 

What if I don't like the feedback I received?

Feel free to contact us if you would like clarification, but we don't offer refunds simply because you don't like it. We provide honest and valuable feedback so you can improve as a writer. 

How will I receive my edits?

Via email! Please make sure to include that at checkout or in the document so we can send it to the right person. 

How long will it take for you to finish my story/film/poem?

It varies depending on the word count or how many! You can see an extensive breakdown on the description page of each product. 

What genres do you accept?

We accept anything! We're pretty open-minded.

Do you provide sample edits?

Upon request, yes! We would be more than happy to provide a sample edit if you would like to assess our services before fully committing. 

How do your consultation calls work?

It's super easy! There will be a link on the page (check where it says "Book Here") and follow the prompts to book an appointment. Afterwards, you can pay via check-out on our website. We will contact you via phone on your scheduled day.

If you would like an alternative option (like Teams or Zoom), please email us at fontainepublications@gmail.com and we would be more than happy to work with you.

Please be advised that your appointment WILL NOT be confirmed until we receive payment.